Returns & Refund Policy

Last updated: [02/03/2026]

In accordance with UK Consumer Contracts Regulations, customers may cancel an order within 14 days of receiving the goods.

Return Eligibility

• Item must be unused
• In original packaging
• Proof of purchase required

Non-Returnable Items

• Personal care items
• Customised products
• Final sale items

Damaged or Faulty Goods

If your item arrives damaged or defective, contact us within 48 hours of delivery and provide photographic evidence.

Refunds

Once approved, refunds are processed within 5–10 business days to the original payment method.

Original shipping costs are non-refundable unless the item is faulty.

To request a return, contact: support@nexomagazine.com

We reserve the right to refuse returns that do not meet the above conditions.